FAQ

Frequently asked questions

What is your return policy?


Returns & exchanges We gladly accept exchanges.
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
We don't accept returns or cancellations, but please contact us if you have any problems with your order. Each order will be assessed on an individual basis. The reason we don’t encourage returns, cancellations or exchanges is because the shipping cost is so high. The cost of mailing it to you, you mailing it back, and us mailing you a new item is often higher than the item itself. Please understand. The following items can't be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalized orders
Intimate items like fishnets, underwear, socks (for health/hygiene reasons)
Items on sale Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.




Do you ship outside of Canada?


Yes! If your country isn’t listed as a shipping option, please contact us for an estimate and to make shipping arrangements.




Can my order be picked up in order to save me shipping cost?


Yes! As long as you live in, or are willing to travel to Edmonton, Alberta, Canada. Contact us to make arrangemts.




Do you do custom work?


Yes! But not often. Custom orders for consideration must be over $1000 CAD. We also do custom design work for film. Please contact us at lewismayhemdesign@yahoo.com with custom inquiries.





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